Return & Exchange Policy
All products are final sale, and we don't accept returns & exchanges. Please read product descriptions well and double check your shopping cart before checking out. If you have any questions about the product, please contact us before placing an order.
We don't accept cancellations once the order has been placed. Please double check your shopping cart before checking out.
Order Processing Times
We will send out your order within 7 business days.
Estimated Delivery Time
We use "Japan Post Co., Ltd. Estimated delivery time differs depending on where you live. However, international shipping can be delayed especially during holiday seasons.
dim at noon is not liable for any products damaged or lost during shipping. If a parcel is lost , please advise us as soon as possible so we can inform our courier of the missing parcel. All items purchased are made pursuant to a shipment contract with our courier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the courier. Please note that we strive to provide you with outstanding customer service and in case your order is lost or damaged, please contact us at email@example.com /message us.
Damaged on Arrival
If something is wrong with an item you have purchased from us, you are entitled to a refund, repair or replacement. Please note that a item to be considered as “Damaged on Arrival” must be:
⚫︎broken or damaged
⚫︎unusable or not fit for purpose,
⚫︎not what was advertised or does not match the description.
Please also note that a item can not be considered as “Damaged on Arrival” if:
⚫︎it was damaged by wear and tear, an accident or misuse,
⚫︎you knew about the fault before you bought the item,
⚫︎you have changed your mind.
With the nature of International shipping, there can sometimes be delays, especially during holiday seasons, where huge delays might occur. Please note that we can't be responsible for shipping delays at any event and will not offer refunds.
Orders Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we will have to charge you for both the shipping cost of the return and the original cost of shipment.
Please be aware that a custom fee may be charged depending on your country regulations and it is your responsibility to pay the fee. In the event the order is returned because you failed to pay the custom fee, we will have to charge you for both the shipping cost of the return and the original cost of shipment.